General Department of Taxation launched a virtual VAT assistant
The Vietnamese General Department of Taxation has introduced an AI-powered virtual tax assistant, with a focus to boost VAT e-commerce compliance
Vietnam has already announced that it will be adopting Artificial Intelligence to help identify tax fraud. This includes, for example, to flag firms that issue invoices too often, for unusually high amounts or in other ways indicating attempts to slash taxable revenue.
Read about tax authorities adopting AI around the world. Watch VATCalc’s new AI VAT Advisor deliver tax advice (legislative references and tax cases) on complex VAT questions.
Chatbot to help with VAT and tax compliance
This marks a milestone in the city’s digital tax transformation efforts. Piloted by the Hanoi Tax Department, the assistant is accessible 24/7 through platforms like the Etaxmobile app, Ihanoi citizens app, and the tax sector’s electronic portal.
Built on a database of over 10,000 bilingual queries, it offers detailed, user-friendly answers about tax regulations, procedures, and obligations. For instance, it can accurately address specific queries like tax liabilities for individuals across multiple e-commerce platforms, citing relevant laws like Circular No. 40/2021/TT-BTC. The tool also provides integrated forms and visual guides for ease of use.
Hanoi’s Tax Department, which manages over 236,000 enterprises, 235,000 business households, and over 10 million personal tax IDs, is enhancing its tax management system with big data integration. This includes connecting national databases from various sectors, such as police, social insurance, banking, and transportation, alongside its 80-million-strong taxpayer data warehouse.
A specialized e-commerce database has been developed to track taxpayers engaged in online business activities, ensuring accurate identification and improved tax compliance. This initiative reflects the city’s push to modernise and streamline tax management through advanced digital technologies.
